Terms of service

Gift Cards - have a 12 month validity period from the date of purchase. Gift cards can only be purchased for a specific value and are treated as credit towards a final bill. If the gift card value is higher than the value of the final bill, no further credit or gift card will be issued with the remaining value. Please note that gift cards are manually processed by our reception team and we ask that you allow up to 48 hours from the time of purchase for processing. Once processed you will receive the gift card via email with a unique 16 digit code which needs to be quoted at the time of booking to redeem it.

Gift cards can only be redeemed on bookings made directly with the hotel. Gift cards cannot be redeemed on bookings made through a third party agent. Guests must call the hotel to redeem their gift card. We cannot accept a gift card through a booking made through our website.

Payment – Credit or debit card details are still required for reservations that are booked using a gift card. These are held securely in our PCI-DSS compliant system. If there is any remaining amount after the gift card value has been applied, this will be taken from the credit/debit card provided seven days prior to the arrival date. Once payment is received it is strictly non-refundable.

Cancellation – cancellation terms for reservations made using a gift card are no different to our standard cancellation terms. Reservations can be cancelled or amended for free up to seven days prior to arrival and the value of the gift card can be reloaded, however it still must be used within 12 months of the purchase date. Should you wish to cancel your reservation within seven days prior to arrival, it cannot be amended / gift card reloaded / any refund issued. Should you wish to transfer your reservation to an alternative date within seven days prior to arrival, credit can be issued if the date(s) of the original booking(s) are re-sold. Credit must be used within 3 months from the original reservation date. Please note that this option will only be available if a minimum of 48 hours notice (prior to reservation date) is given. Rates fluctuate daily so there may be a premium to pay if credit is put towards the cost of an alternative date. Cancellations for bookings made through our website must be made via email to hello@theyardinbath.co.uk. Once you have received your cancellation confirmation, your booking will no longer be valid.

Incidentals – Any incidental charges or damages are payable on departure or from the card held on file. We advise guests to take out appropriate travel insurance for the duration of their trip.

Full hotel terms and conditions can be found on the hotel website - theyardinbath.co.uk